Front Office Associate



    COURSE DURATION:  4 Months

    ELIGIBILITY: Minimum of 18 years & Above


    The hospitality industry is a broad category of fields within service industry that includes lodging, event-planning, theme-parks, transportation, cruise-line, and additional fields within the tourism industry. The service industry is a multi-billion-dollar industry that depends on the availability of leisure time and disposable income. A service unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, and human resources etc.).

    Course Objective:

    To skill, train & empower students in the Front Office Dept. (Hospitality Industry) to meet industry requirements of International Standards. Plan, direct, or coordinate activities of an organization or department that serves guests through communication, reservation of rooms, escorting them to their rooms & most importantly ensuring the guest has a memorable experience in the hotel.


    What does this course involve?

    • Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints
    • Monitor the revenue activity of the hotel or facility
    • Greet and register guests
    • Show, rent, or assign accommodations
    • Coordinate front-office activities of hotels or motels, and resolve problems
    • Collect payments and record data pertaining to funds and expenditures
    • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
    • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
    • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment
    • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
    • Prepare required paperwork pertaining to departmental functions
    • Confer and cooperate with other managers to ensure coordination of hotel activities
    • Develop and implement policies and procedures for the operation of a department or establishment
    • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility
    • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
    • Analytical Thinking – Job requires analyzing information and using logic to address work-related issues and problems
    • Book tickets for guests for local tours and attractions
    • Integrity – Job requires being honest and ethical
    • Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
    • Attention to Detail – Job requires being careful about detail and thorough in completing work tasks
    • Innovation – Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems
    • Leadership – Job requires a willingness to lead, take charge, and offer opinions and direction
    • Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations
    • Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace

    What will I achieve by the end of the course?

    • Performing for or Working Directly with the Public – Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests
    • Interacting With Computers – Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
    • Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems
    • Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
    • Communicating with Persons outside Organization – Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail
    • Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
    • Getting Information – Observing, receiving, and otherwise obtaining information from all relevant sources
    • Documenting/Recording Information – Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form
    • Selling or Influencing Others – Convincing others to buy merchandise/goods or to otherwise change their minds or actions
    • Coordinating the Work and Activities of Others – Getting members of a group to work together to accomplish tasks
    • Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members
    • Judging the Qualities of Things, Services, or People – Assessing the value, importance, or quality of things or people
    • Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time
    • Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
    • Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work
    • Performing General Physical Activities – Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
    • Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
    • Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions
    • Scheduling Work and Activities – Scheduling events, programs, and activities, as well as the work of others



    • Latest passport size photograph(color)
    • Photostat copy of latest qualification
    • Photostat copy of Aadhar card











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    • 1 week, 3 days

    Head Office:

    JCRE Skill Solutions
    Meisnam Leikai, Opp. THAU Ground
    Thangmeiband, Imphal West - 795001, Manipur
    Contact: 0385 2414567 / 7085051125


    July 2020
    M T W T F S S
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